Support
Menocle is small and new. If something's confusing, broken, or missing, tell us — the reply comes from the people building it, usually within a day.
info@menocle.com
Anything at all. Include your phone model and its iOS or Android version if it's a bug.
Send feedback — or in the app, Insights → Tell us. See what we've already changed because women asked.
Android: Menocle on Google Play, free. iPhone: anyone can join the free beta on TestFlight. Found something? Take a screenshot in TestFlight and tap Share Beta Feedback — it attaches the details we need automatically.
Codes come from info@menocle.com within a minute. Check spam or promotions first — and if you use iCloud's Hide My Email or a similar relay, try your real address. Each code works once and expires after an hour; tap Resend in the app for a fresh one.
You don't need an account to use Menocle. Tap Skip and everything except cross-device backup works with no sign-in at all.
Passwords get reused and leaked. A code sent to your email each time is simpler and safer, and it means there's no password for anyone to steal from us.
It needs enough days to say anything it can stand behind — at least seven logged days with a symptom and its context, and a real difference between the days with and without. Boring days count; they're the comparison. Keep logging and it'll get there.
If the data never supports a claim, the app never makes one. That's deliberate.
Two things happening together in your logs doesn't mean one is causing the other. A pattern like "sleep ↔ hot flashes, 82%, 34 days" tells you they keep travelling together in your data — a good question to bring to your clinician, not a diagnosis.
Doctor tab → add any questions you want answered in your own words → Export PDF. It's a real PDF, so you can print it, AirDrop it, email it, or hand over your phone. Two weeks of logging makes it worth reading; the night before your appointment is a good time to export.
Sign in with your email and the code. Your encryption key travels between your iPhones through iCloud Keychain (Settings → your name → iCloud → Passwords & Keychain), usually within a minute. We never have the key, so if it isn't on any of your devices the backup can't be opened — the app offers to start fresh.
Install Menocle from Google Play, sign in with your email and the code, then tap Enter my recovery key. On Android your encryption key stays on the phone that made it — there's no iCloud Keychain to carry it over — so the recovery key is how a new phone opens your backup. Save one now if you haven't: tap the lock icon on any main tab, then Save a recovery key.
We never have the key or the recovery key. Without either, the backup can't be opened by anyone, including us, and the app offers to start fresh.
No. Everything you log is encrypted on your device before it's backed up, and the key never leaves you. The only thing our server can read is your email address, so it can send you a sign-in code. The privacy policy spells it out.
Tap the lock icon on any main tab. Export as a spreadsheet gives you every day you've logged, one row each, notes included — it opens in Numbers, Excel or Google Sheets. Complete backup file gives you everything, including your profile and schedules, as one JSON file. Delete my account and all data removes the account, the encrypted backup and everything on the phone, immediately. There's no waiting period and no "are you sure" email.
No longer have the app? Delete your account by email.
No. Menocle is not a medical device and doesn't diagnose or treat anything. Its education is summarised from The Menopause Society's published guidance and graded by the strength of the evidence, but decisions about your care are between you and your clinician.